Problems and troubleshooting

Upload from mobile app is slow
If you experience problems with uploading from the app, please read the following guide on how to proceed. The problem might occur due to limited internet a...
Mon, 7 Apr, 2025 at 2:17 PM
Inspection is locked
Why is the inspection locked? When an inspection is downloaded to a device using the Qarma app, it becomes locked. This prevents multiple users from editi...
Mon, 7 Apr, 2025 at 2:29 PM
Re-assign inspection that has been started
If one inspector has started the inspection, it can be re-assigned and completed by another inspector.  Go to the Edit page of the inspection on the we...
Mon, 7 Apr, 2025 at 2:43 PM
Barcode cannot be scanned
The Qarma app supports scanning barcodes as explained here. If the barcode cannot be scanned, there could be several reasons: 1. There is a mistake in the ...
Mon, 7 Apr, 2025 at 2:47 PM
Cannot receive export data emails
Normally when you export data from the export page, you will receive an e-mail with the results, typically within a few minutes.  Starting January 2024 ...
Mon, 7 Apr, 2025 at 2:54 PM
Maps in China
Qarma records GPS locations from the mobile app when users take pictures with the device camera. The location can be shown on a map like below:  ...
Mon, 7 Apr, 2025 at 3:06 PM