Qarma Support

Step 1 - How to activate account using link 1

• Register and create password

Step 2 - Install mobile app 3

• How to install the app - IOS
• How to install the app - Android - outside China
• How to install the app - Android - inside China

Step 3a - Navigating in the mobile app 2

• Overview - app features
• Perform inspection

Step 3b - Navigating in Qarma website 2

• Guide to log in to Qarmainspect.com
• Overview of Qarmainspect.com

Using the mobile app 6

• Report defects
• Change AQL sampling level
• Change sample quantity
• Change order quantity
• Split shipments (app)

View all 6

Start inspection 5

• Searching for inspections by barcode
• General searching for inspections
• Quick inspection
• Creating a manual inspection (web)
• Duplicate inspection

Audit 8

• How to create an audit task
• How to perform audits (mobile app)
• Corrective action plan (CAP)
• CAP layout and detail content
• How to create corrective actions

View all 8

Checklists 11

• Edit a checklist
• Create and copy checklists
• Instructions and attachments
• Multiple choice
• Barcode checks

View all 11

Managing inspections 10

• Delete inspections
• Scheduling re-inspections (second inspection) from App
• Status description
• Reset inspections
• Reset inspection (app)

View all 10

Combine Inspections 6

• Combine assigned inspections (app)
• Navigating in Combined inspections (app)
• Split combined inspection (app)
• Split combined inspections (web)
• Combine inspection (web)

View all 6

Sharing reports and pictures 3

• Sharing a single picture during an inspection (app)
• Sharing all pictures of an inspection (app)
• Sharing a PDF-version of the report (app)

Supplier QC 1

• Supplier QC

Multi SKU Inspection 1

• Multi SKU inspection (app)

Users 3

• Create users
• User roles
• User of multiple organizations

Booking Inspection 1

• Book inspection(s)

Supplier management 4

• Data on suppliers and production units
• Supply chain tiers
• Production unit status
• Shared factories and delegated responsibility

Export tasks 0

Regulation-specific guides 1

• EPR packaging regulations - how to set up checklists

Frequently Asked Questions (FAQ) 4

• Questions & Answers
• What does the report look like on a mobile phone?
• Account deletion for Qarma
• Audit online vs offline operations

Reset Password 2

• Reset Password (web)
• Reset password (app)

Problems and troubleshooting 6

• Upload from mobile app is slow
• Inspection is locked
• Re-assign inspection that has been started
• Barcode cannot be scanned
• Cannot receive export data emails

View all 6

If the phone crashes 1

• How to un-lock already assigned inspections

Enabling tracking and camera - app 3

• How to enable location tracking - Android
• How to enable location tracking - IOS
• How to enable camera - IOS

Open Excel & Word files on Android phones 2

• Install Microsoft office Apps: Android phone - inside China
• Install Microsoft office apps: Android phone - outside China

Updates 9

• Changes to the report July 2020
• New checklist module July 2020
• New features September 2020
• New PDF report format November 2020
• Qarma app 3.0: Videos + New inspection list design

View all 9

System requirements 2

• Mobile device requirements
• Website access requirements

Qarma Integration 2

• Qarma integration
• Webhooks

Data Import 2

• Data import
• Audit and supplier API

Data Export API 4

• Data export API
• Inspections and defects API
• Audits and Corrective Actions export API
• Suppliers and Production units export API

Qarma Quality Onboarding 8

• Qarma Quality Onboarding
• Inspection types
• Sampling Method
• Checklists
• Defect List

View all 8

Qarma Supplier Compliance Onboarding 0